Contact Us
Whether you are a worker, site manager, retailer, property partner, or supporter, we will help you find the right TipByTap setup.
Tell Us What You Need
Use this form to open a pre-filled email. Please send it from your email app so we can respond properly.
Other Ways to Reach Us
Support Hours
Mon - Sun: 8AM - 6PM
Current Focus
Greater Cape Town with expansion conversations welcome
Languages
English, Afrikaans, Zulu, Xhosa
Support in your preferred language
Data Protection
Your information is secure and will never be shared with third parties.
Frequently Asked Questions
WhatsApp is usually fastest during business hours. Email is best for site partners, pilots, and detailed business inquiries.
Please include your phone number (if registered), a detailed description of the issue, any error messages you're seeing, and steps you've already tried.
Yes! Our support team can assist you in English, Afrikaans, Zulu, and Xhosa. Just let us know your preferred language when you contact us.
Yes. TipByTap can discuss worker groups, high-footfall sites, retail environments, and location-based pilots.
Contact us immediately via WhatsApp or phone. We will help route the issue to the right support person.
Yes. Training and onboarding support are part of how TipByTap helps workers and site partners build trust with customers.
Urgent Payment Issue?
If you're missing a payment or experiencing urgent payment problems, contact us immediately for priority support.
Ready to Start a Worker or Site Conversation?
Tell us what kind of location, worker group, or tipping problem you want to solve.
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